Refund Policy

Welcome to the Samshield website, your official source for Samshield products. We work closely with a network of authorized resellers to bring you Samshield quality products with exceptional customer service. Please read our refund policy below.

General Policy

We want you to be completely satisfied with your Samshield purchase. If for any reason you are not satisfied with your product, please contact the retailer from whom you made your purchase to discuss refund or exchange options.

Refund conditions

Refund requests must be made within 30 days of receipt of your order.

The returned product must be in its original, unused condition and accompanied by all original accessories and packaging.

Return shipping costs are at the customer's expense, except in the case of a defective product or error on the part of the retailer.

Refund Process

- Contact the retailer: Please contact the retailer from whom you made your purchase directly to inform them of your intention to return the product and request a refund.

- Prepare the parcel: Carefully pack the product in its original packaging with all accessories.

- Send the parcel: Send the parcel to the address indicated by the retailer. Be sure to include all the information needed to identify your order.

- Refund processing: Once the retailer has received and inspected the returned product, they will process the refund in accordance with their policy.


Certain conditions may apply depending on each retailer's individual policies. Please consult your local Samshield reseller for specific information on their return and refund policy.

Customer service

If you have any questions or concerns about the refund process, please contact your local Samshield reseller directly. They will be happy to assist and guide you through the return and refund process.