After Sales Service

How does the Samshield after-sales service work?

In case of violent impact on your helmet we suggest you to send it back to Samshield’s workshop.

When received it will be totally checked in order to determine if it’s really damaged.

Depending on the damage observed we will propose:
• either to replace damaged parts* (50.00€)
• either, if the helmet has less than 2 years old, to proceed to a full exchange of the helmet at a special price (a quotation will be proposed).

Obviously Samshield helmets have a one year warranty in case of defect.

*This is a service which is proposed for the 5 first years** of a Samshield helmet. This is not a warranty. This package includes time spent, spare parts and freight charge.

**Due to evolving helmet standards, technologies and the potential for unseen material deterioration, it’s recommended that you replace your helmet every five years.

For more information about Samshield services, contact our team by email, by phone at 03 44 84 29 56 or via the contact page.

COSMETIC ALTERATIONS

If you would like to change/make a cosmetic alteration your personal existing helmet (top/frontal band/trim or blazon) this will be subject to a Customisation Charge of 20 euros on top of the RRP of the option you would like to add.

For example, if you would like to add a custom trim = (20 euro customisation charge + 100 euro for custom trim = 120 euros).